Some systems are experiencing issues

Inbound

Facebook Fanpage

Operational

Instagram

Operational

Zalo Official Account

Operational

Shopee

Operational

Website Live Chat

Operational

Facebook Profile

Performance Issues

Call Center

Partial Outage

Email

Partial Outage

Facebook Group

Operational

Other Components
Chat Agent Center
Operational
Chatbot
Performance Issues

Past Incidents

Wednesday 22nd June 2022

Chat Agent Center Inbox list is slowly updated

We recognized issue that inbox list can not reach realtime refresh rate.

Friday 17th June 2022

Chatbot High latency detected

We received some reports that the latency is high since the second step of a scenario.