Some systems are experiencing issues

Past Incidents

Friday 2nd June 2023

Chat Agent Center Core Service has degraded performance

Request timed out

  • Core Service is operational

    • Sunday 21st May 2023

    Chat Agent Center Core Service has degraded performance

    Request timed out

  • Core Service is operational

    • Tuesday 16th May 2023

    Chat Agent Center Core Service has degraded performance

    Request timed out

  • Core Service is operational

    • Wednesday 3rd May 2023

    Chat Agent Center Core Service has degraded performance

    Request timed out

  • Core Service is operational

    • Chat Agent Center Core Service has degraded performance

    Request timed out

  • Core Service is operational

    • Saturday 4th March 2023

    Facebook high message latency

    Facebook system is facing a critical performance issue and it can be tracked here https://developers.facebook.com/support/bugs/1530943734094447/?join_id=f3a7e3620a26ae. The problem cause receiving Facebook message on our system becoming late for around 15 minutes.

    Wednesday 22nd June 2022

    Chat Agent Center Inbox list is slowly updated

    We recognized issue that inbox list can not reach realtime refresh rate.

    Friday 17th June 2022

    Chatbot High latency detected

    We received some reports that the latency is high since the second step of a scenario.